Managers control the flow of incoming materials and outgoing products to ensure customers receive products on time. To be the successful job candidate in any field, it helps to have a comprehensive resume. ) , Harmonizing the transportation concept between all parties involved (PO, Site, Head-office, client, forwarder, etc. Successfully established effective systems for record retention by creating database for daily correspondence tracking. This includes facilitating the relationships between wholesalers and Territory Managers, Breeders, customers and Hill’s staff, Oversee and supervise CS&L Assistant, ensuring service levels and job requirements are met, Basic qualifications include: Relevant tertiary qualification in Business Management, Logistics or Supply Chain Management. Customer Service Manager Sample Resume . Posted on: 2007-09-24. Liaising effectively with the Supply Planning Hub for the local implementation of business improvement activities, Critical liaison with onsite manufacturing teams, central planning hub, procurement function and materials suppliers, Operational management of the temporary labour agency for the site, Managing the inventory and replenishment of raw materials, including bulk and packaging requirements, Managing the site stores logistics operation, Enabling with operational teams the delivery of key KPI’s for the site as defined by the business, Through the team managing the efficient scheduling of the plant to achieve CTS targets, Managing material supply to meet the manufacturing plans from both external suppliers and the internal process plant, Managing WIP levels verses process capability, Challenging existing material planning methods and develop/drive Continuous Improvement initiatives, This individual will be communicating with Engineering, Project Management and Manufacturing in the UK and international locations. The most successful Customer Service Manager resume samples highlight qualifications such as leadership, excellent organizational skills, analytical thinking, computer proficiency and communication abilities as well as previous Customer Service experience. Customer Service & Logistic Manager Resume Examples & Samples CUSTOMER SERVICE & LOGISTIC OPERATIONS Manages and contributes to definition of improvement projects and commitments requiring an extensive understanding of customer service & logistic practices and procedures for a medium-size team of customer service & logistic representatives and/or supervisors Manage overall transportation and warehouse capacity planning for operations. This will be a key part of the annual development cycle, Managing stock by reducing risk and avoid write-off, Ensuring the right stock level at all times in the warehouse in order to achieve the highest customer service level, Review and optimize min-max stock levels, STO shelf life settings, customer shelf life requirements and other master data, Act as the main point of contact the customers (Country Business Units (CBUs), Supply Points (SPs), Financial control and responsibility of all spent with 3rd Partly Logistics provider, Mutual support and cover with other parts of the MDC Logistics Team, Proactive and professional communication with stakeholders is essential, Close co-operation with Logistics provider requires good influencing skills, Manage the relationship with internal and external customers across LA, Establish key guidelines to successful Order management process development, Solve critical and complex operational issues regarding order and shipping management, billing and customer service, Generate and propose sustainable proposals for issues solving, Coordinate the team and deliver the results through them, balancing workloads within the team to achieve the results in a timely manner, Spreading knowledge and promoting best-practice sharing across the team, Identify and communicate Risks and Opportunities, Standardizing and improving the service delivered to all L.A. operations within his/her span of control, promoting process simplification and automation, managing process scorecard in a continuous improvement context, Coordinate projects or special information requests, Bachelor’s Degree in International Business or Administration, Strong leadership skill to lead a team of Professionals, Knowledge and experience in Customer Service & Logistics, Foreign Trade and Order Management, Strong Skills in process alignment & continuous Improvement, team coordination, talent management and project management, Strong analytical and communication skills and be detail-oriented, Lead the liason and stakeholder management of the Commercial Teams and Managing Directors in each of the 4 Nordic markets; Lead cross functional teams to support the delivery of the revenue, volume, growth, productivity and quality goals and priorities, Interaction with centralised Supply Planning functions in UK and Poland, ensuring production plans and inventory policies align to local requirements, Financial Management, Delivery of Safety, Customer Service, Cash Collection, Cost Management, Forecasting and Project Delivery KPI’s across Nordics CS&L - Control of significant Logistics spend, Responsible for continuous improvements within customer service, logistics and distribution. Negotiation and contracting processes with conveyers. Regularly monitor and provide constructive feedback relating to performance, ensure high motivation levels, understand training and development needs, and provide insight for the improvement of customer service activity performance, Monitor all the activities in cost related to validate all the payments from suppliers, 3PL to ensure all the activities to be paid correctly with all required compliance of supporting documents, Have at least 2 year in supply planning/ inventory management in FMCGs/ VAS management, Ability to deal with uncertainties and multi-tasks, Effective communication & interpersonal skills/ Good analytical skills, Problem solving & decision making with internal and external customers, Strong planning skill and communication skill to work with cross function, 3PL, vendor on effective plan and execution, Good capability on detail execution and daily operationCustomer Service, Develop & execute stratagies for both procurement and materials management including but not limited to, plan for every part, inventory reduction, material flow and material presentation, University degree in business or related field, Intimate Knowledge of manufacturing processes and MRP Systems, SAP preferred, Strong verbal & written comminication skills ( English), Demonstrated values including ethical behaviour accountability & Teamwork, Must be pro-active , results-oriented and strive for continued improvement, experience with lean tools and processes would be considered as asset, Demonstrated proficiency in Microsoft Word, Excel, Power Point & Project within a Windows environment, Leading the scheduling and materials planning activities for the Sheffield site within a complex and demanding environment, Identifying, leading and implementing Continuous Improvement activities in the site supply planning and materials management area. Identified and resolved system and account issues. Apply to Customer Service Manager, Customer Service Supervisor, Logistics Manager and more! The expertise section highlights keywords such as project management, vendor management, training, coaching and staff development. Logistics Manager cover letter 2. right product and quantity at the right place at the right time, Accountable for driving the regional demand planning processes, Accountable for regional statistical forecast and drive the forecast process, Chair monthly regional Sales & Operational meeting for all product lines and validating the regional demand, Accountable for all aspects of order management once the customer order has been created, Accountable for logistic spend and manageting internal or external logistic providers, Accountable for the inventory planning process for region and inventory levels, Manage inventory parameter settings in in-market warehouses, local warehouses & consignments for all product lines in cooperation with the Global Planners, Manage inventory replenishments to in-market warehouses , local warehouses & consignments, Manage returns from market area in cooperation with Global Planners, Accountable for operational performance, e.g.
2020 logistics customer service manager resume